We hope you love your KL-HAIR silk haircare products, however, if you are unhappy with your purchase, we will gladly refund unused and unopened products within 14 days of receipt.
As part of the Consumer Protection (Distance Selling) Regulations Act 2000, you have the right to return your product for a refund on the condition that you provide us with a written notice (email) within 21 days. As part of the Consumer Protection Regulations Act 2000, certain goods by reason of their nature cannot be returned. Silk hair care accessories and pillowcases are hygiene sensitive products, therefore once the seal has been broken or they have been taken out of their packaging, they will be exempt of refund or exchange. In the case of hair care, your right to return is only valid if the hair care products have not been removed from their original packaging, are in their original brand new sealed condition and the tamper seal/guarantee void seal/packaging has not been tampered with. Once the tamper evident/guarantee void seal has been removed or the packaging has been tampered with, they will not be eligible for a refund or an exchange. If you do require a return on a KL-HAIR product, you will need to pay the costs of postage and the goods are your responsibility until they have been received by KL-HAIR. Once you have notified us, you must return the product back to us immediately. Original postage costs are non refundable. Sale items are non-returnable.
