Question 1

How do I book with you?

Accepted Answer

Booking depends on the service you require:

Weddings

For weddings, you can schedule a consultation (https://www.kimberlylogie.com/contact)to discuss your specific details, after which I will send you a proposal. Once you receive the proposal, you’ll have the option to select a package, receive a contract, and proceed with the booking process.

Session

If you're looking to book a session, please begin by scheduling a consultation (https://www.kimberlylogie.com/contact)to discuss your project in detail.

Salon

For salon appointments, you can request a consultation (https://www.kimberlylogie.com/contact)to discuss your goals and find a suitable time.

Question 2

Do you offer services for all hair types and textures?

Accepted Answer

Yes, I am trained to work with all hair types and textures. However, for your safety and well-being, I am unable to offer services if you have a scalp condition or product allergy.

Question 3

How far in advance should I book?

Accepted Answer

For weddings, it's best to secure your booking at least 8 to 12 months in advance.

For salon appointments, simply get in touch (https://www.kimberlylogie.com/contact)for availability.

For session work, availability will depend on the specifics of your project, and you can contact me (https://www.kimberlylogie.com/contact)to discuss the details.

Question 4

Can we schedule a consultation before I book?

Accepted Answer

Yes, you can schedule a consultation here.(https://www.kimberlylogie.com/contact)

Question 5

Where are you based?

Accepted Answer

I am based in Aberdeen, Scotland, but I travel worldwide for my services.

Question 6

What are your rates?

Accepted Answer

My rates vary based on the services offered, location, and duration of the booking or project. Please contact me (https://www.kimberlylogie.com/contact)to request a custom quote.

Question 7

What is your cancellation policy?

Accepted Answer

All cancellations must be communicated in writing.

In accordance with Scottish law, you may cancel services for any reason within 14 days of entering into a contract with me and receive a full refund. After this 14-day cooling-off period, the following cancellation policies apply:

Weddings

Client Cancellations: A percentage of the total contracted amount for services will be immediately due, based on the amount of notice provided:
 • 90+ days before the first event: 25%
 • 60-89 days before the first event: 50%
 • 30-59 days before the first event: 75%
 • 29 or fewer days before the first event: 100%
Provider Cancellations: The full invoiced amount will be refunded, and, when possible, I will make every effort to recommend an available replacement stylist.

Session
Client Cancellations: Cancellations must be made at least 48 hours in advance. All travel and accommodation expenses are non-refundable, and a cancellation fee may apply.
Provider Cancellations: If rescheduling is possible, I will waive my usual rebooking fee and rebook your session. If rescheduling is not possible, the full invoiced amount will be refunded, and I will make every effort to recommend an available replacement stylist.

Salon
Client Cancellations: Cancellations must be made at least 24 hours in advance. Clients who do not cancel within the required timeframe and fail to show up will have future appointment requests denied.
Provider Cancellations: I will offer the option to rebook on another available date at no additional charge.

Question 8

How do you maintain health and safety whilst providing services?

Accepted Answer

I prioritise health and safety by regularly disinfecting and sanitising all tools and work surfaces. This includes using Barbicide for combs and brushes and making sure that all tools are free of hair after each use. Between clients, I wash my hands, and I also conduct annual PAT testing on electrical tools to ensure they meet safety standards. For the safety of all clients, I refuse services to anyone showing signs of scalp conditions or other potentially communicable medical conditions. Upon request, I will gladly wear a mask or face covering. Your safety and comfort are my top priority, and I remain committed to maintaining a clean, hygienic environment for all services.

FAQ

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